Awesome Airbraker: UrbisPro

We would like to welcome UrbisPro house as the 23rd Airbraker in our "Awesome Airbrakers" series.

What value does your app provide?

We provide map based searching of data that Land Surveyors in Australia need. Previously they had to use forms and pdf's. By providing tailored visualisations we increase workflow productivity

What do you like about Airbrake?

Proactive customer support. We have very loyal 6+ year customers as they trust us to know what goes wrong before they get frustrated and have to call/email us.

How do you normally deal with Airbrake exception reports?

Hipchat integration let's us be proactive. We can then reach out to the customer and let them know we are working on whatever went wrong.

Setup. Environment, Language, Tools, Etc.

Linux workstations, Ruby, Rails

Standing desks..

How long have you been using Airbrake?

5 or more years .

What could Airbrake do better?

You fixed the major thing recently, site speed was a real drag but now with latest releases we are seeing better load times.

Favorite Music to Hack to.

radioparadise.com

Anything Else?

Follow us on Twitter: @angusscown

https://urbispro.wistia.com/medias/vnexa1ofiw

Thanks UrbisPro team for the great 5 years with Airbrake Bug Tracker family!